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Global Service Delivery

Global Service Delivery Model (GSDM):

Infosytech Global Service Delivery Model (GSDM), with its unique professional services team with Global Service Delivery Team Members focus on the technical skills, process rigor, tools, methodologies, overall structure and strategies for seamlessly delivering IT Enabled Services from global locations.Each Infosytech Global Service Team Member provides Processes, Quality Tools, Knowledge Management, Program Management and Risk Mitigation in our services delivery.

Onsite/Offshore Delivery Model :

In Onsite/Offshore Delivery Model, the outsourcing work is distributed between the service provider’s onsite center and the offshore development center & thereby the client gets the advantage of both types of outsourcing models. It is one of the most successful and popular outsourcing models employed today by many companies. The distribution of work depends on the type of project. Usually 20-30% of the work is done by the onsite center and the rest is done by the offshore development center.

Generally, the tasks accomplished at the onsite center include:

Gathering initial information about the project through direct interaction with the client.

Understanding the requirements/specifications clearly.

Planning and initial designing as to how the project will go about.

Interact directly with the clients to accommodate any changes, if there are any, so as to minimize/eliminate last minute changes.

Execution/Implementation of the project in accordance with client’s expectations and making sure that the client is fully satisfied with the end results.

Dealing with the client and managing partnership.

Tasks accomplished at the offshore development center include:

Understand the specifications and come up with a detailed design.

Responsible for the progress of the project.

Ensuring that the outcome matches to the specifications given by the client.

Crucial and continuous support to the onsite center.

Onsite/Offshore model is generally preferred in cases where the project is complicated and is expected to continue for a longer period of time or Short time incase a quick delivery of Development or Configuration can be done with the requirements in hand and its understanding. So the client will not have the burden of managing a large onsite team and at the same time can also avail of all the benefits of offshore outsourcing. Besides the client can get any queries cleared by interacting with the onsite team.

This model is preferred in software development outsourcing as the offshore factor results in huge cost savings as well as the total cost of ownership of the infrastructure and manpower involved is also reduced considerably.

Advantages of Onsite/Offshore Delivery Model:

Direct dealings with the client: Direct interaction with the client is possible through the onsite center. So no possibility of communication gap. Also the service provider gets a better picture of the client’s needs.

24/7 productivity: Round the clock continuous work cycle becomes possible by making the best possible use of the time-zone difference.

Access to the most excellent resources: Client can have access to the best technology, skilled manpower and equipment possible made available to them by the offshore development center.

Great cost benefits: Cost savings resulting from majority of the work being outsourced to the offshore development center where the resources are comparatively cheaper.

Best possible management of resources: Usage efficiency of resources is highest with this model.

To Get in touch with our Global Service Delivery Team , to engage our services, to know more about the services we offer or to even just get a quote for the requirements, please get in touch with us with our team 24X7 at hr@infosytech.com or send an email to us with the detail description of the needs and one of our Global Service Engagement Personnel will get back to you.